Question 1

What payment methods do you accept?

Accepted Answer

You can pay by card, Apple Pay, Google Pay, Klarna or PayPal. Apple Pay and Google Pay appear on devices and browsers that support them, and Klarna where it is offered for your country and order.

Question 2

Do you offer gift cards?

Accepted Answer

Yes, on our shop in euros: from €100 to €500, delivered by email. A gift card pays for any piece in an order delivered within the European Union. It cannot be bought with Klarna or with another gift card.

Question 3

How long does delivery take, and what does it cost?

Accepted Answer

Every parcel travels with DHL, and gift cards come by email. The delivery times and costs for every destination are on our Shipping & Payment page, and checkout shows yours before you order.

Question 4

Where do you deliver?

Accepted Answer

We deliver to the 27 member states of the European Union, except a few areas outside the EU VAT area, and to the countries outside the EU listed on our Shipping & Payment page. To the United Kingdom, Northern Ireland apart, we deliver orders whose pieces come to more than £135.

Question 5

Will I pay customs or import duties?

Accepted Answer

Not on delivery. For orders outside the EU, duties and import taxes are shown and paid at checkout, so there is nothing more to pay when your parcel arrives.

Question 6

How can I track my order?

Accepted Answer

Once your order leaves us, we send you an email with your DHL tracking number. If you have an account, you will also find it in your orders.

Question 7

Can I change my delivery address?

Accepted Answer

We cannot change the address of an order once it is placed. If it is wrong, contact our client advisor on WhatsApp at +49 15679 820847 or write to us at atelier@hendrikxgolf.com before your order leaves us: we cancel it and refund it in full, and you can order again with the right address.

Question 8

Can I cancel my order?

Accepted Answer

Yes, as long as your order has not yet left us. Contact our client advisor on WhatsApp at +49 15679 820847 or write to us at atelier@hendrikxgolf.com, and we cancel it and refund it in full. Once it is on its way, you can return it, or withdraw from your purchase in the EU, the United Kingdom and Norway, as described below.

Question 9

Can I withdraw from my purchase?

Accepted Answer

Yes. In the EU, the United Kingdom and Norway, you may withdraw from your order at any time until 14 days after you receive it, without giving a reason. Use Withdraw from Contract Here at the foot of every page, or your orders if you have an account, or write to us at atelier@hendrikxgolf.com or by post. Try the pieces on as you would in a shop: if a piece comes back worn, washed or damaged beyond that, we deduct its loss in value from your refund, up to its full price. For customers in Switzerland and the United States, our returns policy applies instead.

Question 10

What is your return policy?

Accepted Answer

Every piece may come back within 30 days of delivery. We send you a DHL return label, and its cost is taken from your refund. From the United States, please arrange and pay for the return shipping yourself. You can request a return in your orders if you have an account, with our return form, or by writing to atelier@hendrikxgolf.com. A piece returned outside a withdrawal period must come back unused and unwashed, with any tags still on. Gift cards are not part of this policy. Our Returns page sets out the full terms.

Question 11

When will I receive my refund?

Accepted Answer

Within 14 days of your request reaching us, to the payment method you used; any part paid with a gift card goes back onto the card. We may wait until the piece is back with us or you show us that you have sent it.

Question 12

Can I exchange a piece for a different size?

Accepted Answer

We do not offer direct exchanges. Please return the piece and place a new order in the size you would like.

Question 13

What if a piece is faulty?

Accepted Answer

Every piece is covered by the legal guarantee for at least two years from delivery. Write to us at atelier@hendrikxgolf.com with your order number and, if you can, a photograph. The full EU notice is on our Legal Guarantee page.

Question 14

How do I find my size?

Accepted Answer

Every garment's page has a Size guide with the measurements of each size, under Size and Fit. If you are unsure, our client advisor will gladly help.

Question 15

How should I care for my pieces?

Accepted Answer

You will find care instructions on the product pages, and our Care page explains how to wash, dry and store your pieces.

Question 16

A piece I would like is sold out. Will it return?

Accepted Answer

When a size is sold out, choose it and leave your email with Notify me. We write to you once if it comes back, and then delete your address.

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