Privacy policy

Last updated: November 6, 2025

This Privacy Policy explains how Hendrikx Golf GmbH ("Hendrikx", "we", "us", or "our") collects, uses, and shares your personal information when you use our website, purchase from our store, or otherwise interact with us (collectively, the "Services").

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer the Services to you.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

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1. Personal Information We Collect

"Personal information" means data that identifies or relates to you. We may collect the following types of personal information:

Contact Information
Name, address, shipping address, billing address, phone number, email.

Payment & Transaction Data
Payment method, payment confirmations, order history, returns & exchanges.

Account Information
Username, password, preferences (if you create an account).

Usage & Device Information
IP address, browser type, device information, cookies, pages viewed, shopping behavior.

Communications
Information provided when contacting customer support or communicating with us.

We may collect this information:

• Directly from you
• Automatically through cookies and website analytics
• From Shopify and service providers (e.g., payment processors, logistics carriers)

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2. How We Use Personal Information

We use your personal information to:

• Process and fulfill orders, returns, and exchanges
• Provide customer support
• Operate and improve the website and Services
• Personalize your shopping experience
• Send service notifications related to your orders or account
• Prevent and detect fraud and security risks
• Comply with legal and regulatory requirements

If you opt-in, we also use your information to send you marketing communications (e.g., product news, special offers). You may unsubscribe at any time.

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3. How We Share Personal Information

We may share personal information with:

Shopify (Store Host)	Website operation, security, checkout & payments
Payment Providers	Processing transactions
Shipping & Logistics Partners	Delivery of purchases and returns
Analytics & Advertising Providers	Site performance and marketing (only after consent)
Professional & Legal Advisors	Compliance and legal obligations

We do not sell personal data.

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4. Relationship With Shopify

Our store runs on Shopify. Shopify may process your personal data to operate and improve the platform.

To learn more about Shopify's data practices and your rights, visit:
https://www.shopify.com/legal/privacy

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5. Cookies & Tracking

We use cookies and similar technologies to:

• Keep your cart active
• Improve website performance
• Personalize product recommendations
• Measure campaign performance (only after consent)

You may manage or disable cookies in your browser settings.

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6. Data Security & Storage

We take reasonable measures to protect your data. However, no system is completely secure. We retain personal data only as long as necessary for:

• Fulfilling orders
• Legal retention periods
• Resolving disputes
• Accounting and tax compliance

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7. Your Rights (EU / UK GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally permitted)
• Object to or restrict processing
• Withdraw consent to marketing at any time
• Receive a copy of your data (data portability)

To exercise your rights, contact us at: support@hendrikxgolf.com

We may require verification of identity before responding.

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8. International Data Transfers

When using Shopify and related providers, your data may be processed outside the EU. Where required, we rely on Standard Contractual Clauses to protect your data.

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9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. We will revise the "Last updated" date when changes are made.

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10. Contact